By navigating to the Orders section of your Event, you may refund users in multiple ways:
Refund one or multiple orders / tickets
By using the selection checkbox, you can select orders, or tickets inside orders to refund
Refund a list of orders / tickets
In case of report or event cancellation, you can collect a list of order / ticket numbers to refund, using Typeform for exemple.
By clicking on Action > Select with list, you can select the corresponding tickets by copy-pasting the request ID's you have received. You can also download the .csv list of all orders on your Smartboard.
This will work with the following values:
- Order ID
- Shotgun ID
- Shotgun QR Code
Refund all tickets
Finally, you have the possibility to refund all tickets - for cancelled events for example.
After selecting the tickets, you will be able to refund either:
- a percentage of each ticket
- and/or keep only a fixed amount per ticket
⚠️ Shotgun service fees are not refunded
To confirm the refunds, an authentication code will be sent to your email address, in order to authenticate the action.
Refunded orders / tickets will appear on the Order list
Finally, credit from partial refunds will be included on Banking, as a positive amount.