By navigating to the Orders section of your Event, you may refund users in multiple ways:

Refund one or multiple orders / tickets

By using the selection checkbox, you can select orders, or tickets inside orders to refund

Refund a list of orders / tickets

In case of report or event cancellation, you can collect a list of order / ticket numbers to refund, using Typeform for exemple. 

By clicking on Action > Select with list, you can select the corresponding tickets by copy-pasting the request ID's you have received. You can also download the .csv list of all orders on your Smartboard.

This will work with the following values:

• Order ID
• Shotgun ID
• Shotgun QR Code

Refund all tickets

Finally, you have the possibility to refund all tickets - for cancelled events for example.

Refund options

After selecting the tickets, you will be able to refund either:

• a percentage of each ticket
• and/or keep only a fixed amount per ticket

⚠️ Shotgun service fees are not refunded

To confirm the refunds, an authentication code will be sent to your email address, in order to authenticate the action.

Refunded orders / tickets will appear on the Order list

Finally, credit from partial refunds will be included on Banking, as a positive amount.