By navigating to the Orders section of your Event, you may refund users in multiple ways:
Refund one or multiple orders / tickets
By using the selection checkbox, you can select orders, or tickets inside orders to refund
Refund a list of orders / tickets
In case of report or event cancellation, you can collect a list of order / ticket numbers to refund, using Refund form for exemple.
By clicking on Action > Select with list, you can select the corresponding tickets by copy-pasting the tickets' IDs you have received. You can also download the .csv list of all orders on your Smartboard.
This will work with the following values:
- Order ID
- Scan code ID
Refund all tickets
Finally, you have the possibility to refund all tickets - for cancelled events for example.
Refund options
After selecting the tickets, you will be able to refund either:
- a percentage of each ticket
- and/or keep only a fixed amount per ticket
⚠️ Shotgun service fees are not refunded (you can decide to refund Shotgun fees at your expense thanks to the checkbox option)
- You can decide to refund Shotgun fees at your expense thanks to the checkbox option
If you decide to do so, you may need to contact the support to replenish your banking.
To confirm the refunds, an authentication code will be sent to your email address, in order to authenticate the action.
Refunded orders / tickets will appear on the Order list
Finally, credit from partial refunds will be included on Banking, as a positive amount.
What should I do if my event balance is insufficient?
1. Transfer funds from another event
Simply go to the Banking tab, then select Actions > Transfer funds from one event to another.
First select the event from which to transfer the funds, then the event to which to send them, and finally the amount to be transferred. You can then click on Transfer funds to validate the transfer, which will be validated using the verification code sent by e-mail.
2. Balance your Stripe account with a transfer from your bank account
If you don't have sufficient funds from other events, you can make a transfer to your associated Stripe account. To do this, please contact support via this form, specifying the event concerned and the amount required.