By navigating to the Orders section of your Event, you may refund users in multiple ways:

Refund one or multiple orders / tickets

By using the selection checkbox, you can select orders, or tickets inside orders to refund

Refund a list of orders / tickets

In case of report or event cancellation, you can collect a list of order / ticket numbers to refund, using Refund form for exemple. 

By clicking on Action > Select with list, you can select the corresponding tickets by copy-pasting the tickets' IDs you have received. You can also download the .csv list of all orders on your Smartboard.

This will work with the following values:

• Order ID
• Scan code ID

Refund all tickets

Finally, you have the possibility to refund all tickets - for cancelled events for example.

Refund options

After selecting the tickets, you will be able to refund either:

• a percentage of each ticket
• and/or keep only a fixed amount per ticket

⚠️ Shotgun service fees are not refunded (you can decide to refund Shotgun fees at your expense thanks to the checkbox option)

• You can decide to refund Shotgun fees at your expense thanks to the checkbox option

If you decide to do so, you may need to contact the support to replenish your banking.

To confirm the refunds, an authentication code will be sent to your email address, in order to authenticate the action.

Refunded orders / tickets will appear on the Order list

Finally, credit from partial refunds will be included on Banking, as a positive amount.