❓FAQ & Troubleshooting

Event Management

• How do I cancel or postpone an event on my Smartboard ?
• How can I access the participants list ?
• How to create Promo codes / coupon?
• Why can't I find the artist on the dropdown list?

Ticketing

• How to track the sources of my sales?
• How can I import tickets from another ticketing platform ?
• What's an invitation?
• How do I integrate the ticketing on my website (Widget)?
• How to restrict ticket sales to a specific subset of contacts?
• How can I limit the ticket validity times?

See all 8 articles

Marketing

• How do Shotgun notifications work?
• How do I send promotional information (newsletter) to my community?
• From which email address is the newsletter sent ?
• How do I add a pixel to my account (GTM & Meta)?

Access Control

• What happens if there is a litigation at the door?
• How does the Scan work without internet ?

Cash Flow & Invoicing

• Can we cancel a transfer ? I made a mistake in the amount / recipient.
• Can I set up payment in installments?
• Where can I find an accounting summary of my event revenue ?
• How can I change my Banking PIN ?
• How can I modify my bank details ?

Account & Settings

• How do I change the email address linked to my account ?

Legal

• How to integrate my legal obligations on the ticket's PDF?
• I'm an organisation, but I can't find a status other than that of a company.