Create restricted Backstage app access for field staff
Updated
🙋♂️ Who can grant Backstage app access to field staff:
Office staff: workspace owner, editor
Have a dedicated door team or extra staff helping out on event day? Give them restricted access to Backstage app without sharing your login credentials.
Created a shared account. Multiple persons can then scan or sell tickets from their own devices, without accessing your event's overall data.
Step 3: Select Field staff then choose a Login ID and set a Password. Click Next.
Step 4: Choose the permissions for this account: Scan, Sell onsite, or Both. Click Create access.
Step 5: The field staff account is created. You can now share it with your team in two ways:
QR code, by opening the Backstage app and scans it to log in instantly.
Credentials, share the login and password directly for manual sign-in.
💡 You can find these credentials at any time from Backstage. Go to Settings > Team, click the ⋯ menu next to the account, and select Login information.
Once set up, multiple team members can log in using the same shared account.
💡 They can name each device on Backstage app to easily identify who scanned or sold tickets in your reports.
Backstage app roles and permissions
Your workspace has two types of accounts that can access Backstage app, each designed for different members of your team.
👨💼 Office staff accounts are personal and tied to an email address. They’re designed for people who manage events day to day. Each account gives access to both Backstage and the Backstage app.
Workspace owner
Editor
Viewer
Sell onsite tickets
✅
✅
❌
Scan tickets
✅
✅
❌
See all orders
✅
✅
✅
Refund orders
✅
✅
❌
Create and edit tickets
✅
✅
❌ view only
View scan data
✅
✅
❌
View sales data
✅
✅
❌
👯♂️ Field staffaccounts are restricted shared accounts that several people can use. They are linked to a login and password, not to an email address.
💡 Perfect for your door staff and sellers who only need access to the Backstage app.
