🙋‍♂️ Who can scan tickets:

Office staff: workspace owner, editor

Field staff: with Scan permissions

Cohost Editor

Preparing ticket scanning for your event? With Backstage app, any smartphone becomes a ticket scanner. Once your event is live, your ticketing is automatically synced with the app, so your team can start scanning tickets right away.

In this article, we’ll walk you through everything you need to prepare your team before the event and scan tickets at the door.

Set up your devices before the event

Log in Backstage app

As an office staff

You log in with your usual Backstage workspace credentials.

As a field staff

Have a dedicated onsite sales team and want to give them restricted access to the app?

Create a shared staff account and assign it a Scan role. Multiple staff members can then scan from their own devices, without accessing your event's overall data. 👉 Create restricted Backstage app access for field staff.

💡 You can reuse your field staff accounts across all your events, without having to create them again.

Name each device

Give each device a name in Backstage app. This makes it easier to identify which device scanned or sold tickets when reviewing your overall reports.

Scan tickets at the door

Access the scan module

Once log in to Backstage app, your event orders sync automatically.

Open Backstage app > select your event > go to the Scan tab to start scanning tickets.

💡 Running different scanning rules for different entrances or multi-days passes? That's what access lists are for 👉 [Placeholder - article]

Scan tickets

Once you are in the Scan module, point your camera at a ticket QR code to check it in.

💡 The scan result shown on screen tells you whether a ticket is valid, already scanned, or cannot be accepted. Understanding these messages helps your team react quickly at the door 👉 Understand scan results

Use the flash

If the entrance is dark or the QR code is difficult to read, tap the Flash icon to improve visibility.

Check in a ticket manually

Sometimes a participant cannot show a scannable QR code, for example if their phone battery is dead or they cannot find their ticket.

In the Scan module, tap the Search icon to find an order or ticket
Then select the ticket and check it in manually.

In this article