🙋‍♂️ Who can scan tickets:

• Office staff: workspace owner, editor
• Field staff: with scan permissions
• Cohost Editor

Preparing ticket scanning for your event? This article walks you through the full process, from getting your team ready before the event to scanning tickets live at the door.

In this article

• Before the event
• Day of the event

Before the event

Log in Backstage app

As an office staff

You log in with your usual Backstage workspace credentials.

As a field staff

Have a dedicated field staff and want to give them access to Backstage app without sharing your credentials?

Create a shared staff account in just a few seconds, which multiple members can use at the same time while only seeing and performing the actions you’ve authorized.

 👉 [Placeholder - article]

💡 Even if several people share the same field staff account, each person only sees the activity from their own device

Name each device

Give each device a name in Backstage app, for example the staff member’s name or the entrance they are managing.

This makes it easier to identify which device scanned or sold tickets when reviewing your overall reports.

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Day of the event

Access the scan module

Once log in to Backstage app, your event orders sync automatically.

Open Backstage app > select your event > go to the Scan tab to start scanning tickets.

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💡 Running different scanning rules for different entrances or multi-days passes? That's what access lists are for 👉 [Placeholder - article]

Scan tickets

Once you are in the Scan module, point your camera at a ticket QR code to check it in.

Use the flash

If the entrance is dark or the QR code is difficult to read, tap the Flash icon to improve visibility.

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Check in a ticket manually

Sometimes a fan cannot show a scannable QR code, for example if their phone battery is dead or they cannot find their ticket.

Use Search to find the ticket, then validate the ticket manually.

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💡 The scan result shown on screen tells you whether a ticket is valid, already scanned, or cannot be accepted. Understanding these messages helps your team react quickly at the door 👉 [Placeholder - Understand scan results article]