Every scan gives you an instant result, so you can quickly decide whether to let the ticket holder in.
✅ Checked in: the ticket is accepted. The ticket holder can enter.
❌ Invalid: the ticket cannot be used. Check the details displayed below for more information.
- Already checked in: the ticket has already been scanned. Check the time and device details to see when and by whom it was scanned.
Wrong date or time: the ticket is being scanned outside its allowed scanning window. Check the validity details below for more information.
- Refunded: the ticket has been refunded and is no longer valid. Check the details below to see when it was refunded.
- Transferred: the original ticket was transferred to another person and can no longer be used. Check the details below to see when it was transferred and to whom.
- Resold: the ticket was resold through Shotgun, so the original ticket is no longer valid. Check the details below to see when it was resold.
- Verification required: A verification step has been set up for this ticket. Read the message shown on screen, then choose to check the ticket in manually or deny entry.
- Unknown: The ticket is not recognized.
- Not loaded yet: The ticket is not recognized yet because not all tickets have finished loading. Try again in a few minutes.
Canceled: The ticket has been canceled.
