🙋‍♂️ Who can view scan datas:

• Office staff: workspace owners and editors see the total scan activity.
• Field staff with scan permissions see scan activity from their own device only.

Once you start scanning tickets, Backstage app shows you what’s happening at the door in real time.

Use these insights to track attendance, understand how many people are still expected, and review what happened at the door after the event.

In this article

• Check scan data during the event
• Review scan recap after the event

Check scan data during the event

Open the Scan tab in Backstage app > tap the check-in counter to open a detailed breakdown of your scanning activity.

💡 The data displayed depends on your role. Office staff see scan activity across all devices, while field staff only see scans performed from their own device.

As a field staff

They can see:

• Checked in: the number and percentage of tickets scanned from their device so far.

💡 To view check-outs, they have to go to the Check out tab. 

As an office staff

You can see scan activity across all devices, including:

• Inside: the number of people currently inside the event. If check-outs are being tracked, they are deducted from this total.
• Checked out: the number of people registered as having left the event. Learn more 👉 Check people out during your event
• Expected: the number of ticket holders who have not been checked in yet.

Review your scan recap after the event

Once the event has ended, click Scan to view a recap of what happened at the door.

• Tickets checked in: the number of tickets that were scanned.
• No-show rate: the share of ticket holders who were not checked in.

💡 For confidentiality reasons, field staff only see the tickets they checked in from their own device and do not have access to the no-show rate.