Move from Shotgun Scan and/or Drawer apps to Backstage app
Updated
Already using Shotgun Scan or/and Drawer apps ? Meet Backstage app, your new all-in-one app to scan tickets, sell onsite, and manage your ticketing from your phone.
⚠️ Backstage app is replacing the Shotgun Scan and Drawer apps. These apps will remain available during the transition, then will be retired in 2027.
Getting started only takes a few minutes. Your published events are automatically synced, so you can quickly get up and running for your next events.
We've made ticket scanning smoother, from validating tickets to manually searching for attendees, check them out when they leave or process refunds at the door.
For onsite sales, you can now accept contactless card payments directly from your phone with built-in Tap to Pay.
Track and manage your ticketing on the go
Once your event is live, track sales and attendance in real time, and create or adjust tickets directly from Backstage app, wherever you are.
Made for your whole team
Backstage app is built for both event managers and field staff.
With the new Field Staff role, your onsite team can scan and sell from their own devices, with access to only the tools and data they need, while you keep a full overview of your event.
Get started with Backstage app
Switching to Backstage app only takes a few seconds.
Use the same credentials you use to log in to Backstage (ex Smartboard).
All your published events are automatically synced, so you can start tracking and managing your ticketing directly from your phone.
💡 See how to prepare ticket scanning, set up onsite sales, and give your field team access 👉 Get started with Backstage app
Current limitations
Backstage app is still evolving. Some features will be added later, while others are being retired to keep the app simpler and easier to use on event day.
Backstage isn’t available on iPad or compatible with thermal printers
Backstage is currently built for phones. If you need to replace your iPads or adjust your onsite setup, please contact our Support team.
Guestlists are still managed in Shotgun Scan for now
Guestlists remain available in the Shotgun Scan app. We’re working on bringing them to Backstage app soon.
Using Xpress Door?
Xpress Door tickets are now treated as onsite tickets instead of online tickets, with lower transaction fees: 3% in the US, 1.5% in the European Union, and 1% in Brazil.
💡 To sell tickets through Xpress Door, you now need to create onsite tickets.
