Backstage app is Shotgun’s mobile app for running your ticketing once live. Built for both event managers and field staff, it brings the key tools you need to:
- 🎫 Manage your ticketing on the go
- 📈 Track sales in real time
- 📲 Scan & sell tickets from your smartphone
⚠️ Using the Shotgun Scan & Drawer apps? These apps will remain available to give you time to transition to Backstage app, before being retired in 2027. Learn more 👉 Switch from Shotgun Scan and/or Drawer apps to Backstage app
In this article
- Download the app and log in
- Track and manage your ticketing in real time
- Scan tickets at the door
- Sell tickets on site
- Give your field staff the right access
Download the app and log in
Scan the QR code or click here to download the app. Log in using your workspace credentials.
Track and manage your ticketing in real time
Once your event is live, you can track your performance directly from the app, with real-time visibility into your orders and sales.
👉 Track your sales in Backstage app
You can also manage your ticketing on the go: create new ticket types, update existing ones, and adjust your setup wherever you are.
Scan tickets at the door
With Backstage app, any smartphone becomes a ticket scanner.
Handle every situation at the door from the same app: scan tickets, validate guests manually by name or order, process refunds on the spot, and keep scanning offline if your internet connection drops.
Sell tickets onsite
Backstage app lets you sell tickets from any compatible iPhone or Android device.
Register sales paid by cash or card using your own payment terminal, or accept contactless payments directly on your phone with Tap to Pay. No external payment terminal needed.
Give your field staff the right access
Create a shared account and assign it a role: scanner, seller, or both. Multiple team members can then scan or sell tickets from their own devices, without accessing your event's overall data.
💡 Reuse your field staff accounts across all your events, without having to create new ones.
