Step 4: Click Save Ticket. Your onsite tickets are now created and available in Backstage app.
💡 Once your event is published, you can also create onsite tickets directly from Backstage app. Go to the Ticketing tab, then tap the icon in the bottom-right corner of the screen.
Log in to Backstage app
As an office staff member
Log in using your usual Backstage workspace credentials.
As a field staff member
Have a dedicated onsite sales team and want to give them restricted access to the app?
Create a shared staff account and assign it a Sell role. Multiple staff members can then sell tickets from their own devices, without accessing your event's overall data. 👉 Create restricted Backstage app access for field staff
💡 You can reuse your field staff accounts across all your events, without having to create them again.
Activate Tap to Pay (recommended)
Tap to Pay turns any compatible phone into a contactless payment terminal.
💡 A processing fee applies to every Tap to Pay transaction: 1.5% in the European Union and 3% in the US. These fees are not visible to attendees.
⚠️ Tap to Pay is not available in Brazil. Use Pix to accept onsite payments instead.
Each device only needs to be activated once before you start selling. You can activate Tap to Pay when you first log in to Backstage app, or at any time from Settings.
💡 Tap to Pay requires a compatible Android or iOS smartphone and an active internet connection. To learn more 👉 Activate Tap to Pay on Backstage app
Sell tickets on event day
Sell an onsite ticket
💡 Enable Auto Check-in to automatically mark onsite tickets as scanned as soon as they are sold. This is useful when tickets sold at the door don't need to be scanned again at the entrance. Learn more 👉 Activate onsite tickets auto-check in.
Step 1: In Backstage app, select your event, then open the Point of Sale module.
Step 2: Choose the number of tickets to sell.
Step 3: Select the payment method:
Tap to Pay: accept contactless payments directly through Backstage app.
Cash: manually record the transaction.
Card: the attendee pays using your external payment terminal.
Step 4: On the confirmation screen, tap Share ticket, then choose how to send it to the attendee:
Via email: enter the attendee's email address.
Via QR code: display a QR code on your screen. The attendee scans it with their phone to claim their ticket.
Via your phone's sharing options: use your device's usual sharing features (AirDrop, SMS, WhatsApp, etc.).
💡 When an attendee claims their ticket via QR code or email, the sale is linked to their Shotgun account, if they have one. Their information is then automatically added to your contact list.
💡 You can also send the transaction receipt by email if needed.
Charge a custom amount
Need to collect an additional fee at the last minute? Use the Custom amount option.
⚠️ Custom amounts are only available with Tap to Pay.
Step 1: From the Point of Sale module, tap Custom amount.
Step 2: Enter the amount to charge.
💡 For events held in the European Union, you can apply a custom VAT rate if needed.
Step 3: Process the payment.
💡 Custom amount sales are recorded in your event report, but are not included in the total number of tickets sold.
