🙋♂️ Who can activate Tap to Pay tickets?
- Office staff: workspace owners and editors
- Field staff: accounts with Sell permissions
- Cohost Editors
Tap to Pay turns any compatible iPhone or Android smartphone into a payment terminal. You can accept contactless card payments directly from Backstage app.
⚠️ Tap to Pay is not available in Brazil. If your event is in Brazil, you will use PIX instead.
In this article
Activate Tap to Pay
Activation happens once per device, directly from the Backstage app. Once activated, Tap to Pay is available for any account used on that device.
Step 1: Activate Tap to Pay during the Backstage app onboarding, or at any time from Settings.
Once activated, you'll see the Tap to Pay toggle turned on in Settings.
Step 2: Make a test payment to confirm everything is working.
💡 A processing fee applies to every Tap to Pay transaction: 1.5% in the European Union and 3% in the US. These fees are not visible to attendees.
Compatible devices
Before setting up Tap to Pay on a device, check that it meets the requirements below.
⚠️ iPads are also not supported.
iOS
Your device must be an iPhone XS or later, running iOS 16.4 or above.
Android
Your device must meet all of the following conditions:
- Android 13 or above
- NFC chip enabled
- Google Mobile Services (GMS) and the Play Store installed
- Locked bootloader the device must not be rooted or running a modified OS
- Developer options turned off
- Hardware keystore present (ECDH hardware-level encryption)
- A security update less than 12 months old
- A stable internet connection at the time of activation and payment
👉 For more information see this guide
