Want to sell tickets directly at the door? With Backstage app, any compatible iPhone or Android device becomes your point of sale. Process contactless payments with built-in Tap to Pay, giving you and your onsite team more flexibility.
Onsite tickets are a specific type of tickets designed to be sold at the door.
Step 1: Once your event is created, open your event dashboard and go to Ticket listing > Tickets > Add ticket.
Step 2: Select Onsite as the ticket category. Then fill in the ticket details (name, price, quantity).
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Step 3: Add further options in the Advanced options section.
💡 Onsite tickets can also be sold via Xpress Door 👉 [Placeholder - article]
Step 4: Click Save. Your onsite tickets are now created and visible on Backstage app.
💡 You can also create onsite tickets directly from Backstage app.
Log in Backstage app
As an office staff
You log in with your usual Backstage workspace credentials.
As a field staff
Have a dedicated field staff and want to give them access to Backstage app without sharing your credentials?
Create a shared staff account in just a few seconds, which multiple members can use at the same time while only seeing and performing the actions you’ve authorized.
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💡 Even if several people share the same field staff account, each person only sees the activity from their own device
Activate Tap to Pay (recommended)
Tap to Pay turns any compatible phone into a contactless payment terminal. No external hardware, no setup at the door. Your staff can take card payments anywhere, instantly.
Each device needs to be activated once before you start selling. Activate Tap to Pay during the Backstage app onboarding, or at any time from Settings.
⚠️ Tap to Pay requires a compatible Android or IOS device and an active internet connection. iPads are not supported 👉 [Placeholder - article]
💡 A Shotgun processing fee applies: 1.5% in France/Portugal, 3.5% in the US. In Brasil, use PIX instead.
On the event day
Make an onsite ticket sale
Step 1: In Backstage app, select your event, then tap Point of Sale.
Step 2: Choose the number of tickets to sell.
Step 3: Choose your payment method:
Tap to Pay: the fan taps their card or phone on your device.
Cash: record the transaction manually. No fee applies.
Card: the fan pays on your external card machine. Confirm in the app once payment is done. No Shotgun fee applies.
Step 4: Confirm the sale. On the confirmation screen, tap Share ticket and choose how to send it to the fan:
Via email: enter the fan's email address
Via QR code: show a QR code on screen; the fan scans it with their phone to claim the ticket
Via native share: use your phone's standard share sheet (AirDrop, SMS, WhatsApp, etc.)
💡 When a fan claims their ticket via QR code or email, their sale gets linked to their Shotgun account (if they have). That data feeds into your contact list automatically.
💡 You can also share the ticket receipt via email if needed.
Charge a custom amount
Need to collect payment for an extra fee or a last-minute upgrade? Use custom amount.
⚠️ Custom amount works only with Tap to Pay. The onsite processing fee applies.
Step 1: From the Point of Sale module, tap custom amount.
Step 2: Enter the amount
💡 EU organizer? You can apply a custom VAT rate if needed.
Step 3: Process the payment
💡 Custom amount sales are recorded in your event report but don't generate a ticket or collect information.
