After your event, collecting feedback from attendees is one of the simplest ways to improve future experiences.
With Shotgun, you can send a post-event satisfaction survey directly from your Smartboard.
In this article
Activate the post-event survey
By default, the post-event survey is deactivated when you publish a new event.
💡 When activated, Shotgun automatically sends the survey 24 hours after the event ends, only if the event is completed.
To activate your post-event event survey:
- Log into your Smartboard > Select your event
- Click on Satisfaction survey > Activate survey
⚠️ The satisfaction survey cannot be customizable at present.
💡 If you've activated the satisfaction survey but it hasn't yet been sent out, you can deactivate it by clicking on Deactivate survey. Once the survey has been sent, it can no longer be deactivated.
What your attendees receive
Each ticket holder then receives an email inviting them to rate their experience.
💡 If your event has not yet ended, the satisfaction survey will be sent one day after your event ends at 5pm UTC. If your event has already ended, the satisfaction survey will be sent one day after its activation at 5pm UTC.
You can preview the survey format here.
💡 If participants rate between 1 and 3 out of 5, we ask them for more information about their dislikes.
Track survey results
Once the survey has been sent, results are available directly from your event’s Satisfaction survey section in the Smartboard. You can access:
- The average satisfaction score
- The number of responses
- The ratings by thematic: lineup, sound system, venue, security, accessibility (location)
- All comments left by participants
⚠️ All responses are anonymous. Individual attendees cannot be identified.
💡 With the recent launch of the Artist Portal, artists can also now receive feedback on their shows 👉 Learn more on artist portal.
