Xpress Door helps keep the queue moving by letting fans buy tickets directly from their phone, with no account creation required.
They simply scan a QR code displayed at the door, select their tickets, and pay with Apple Pay or Google Pay.
💡 Tickets sold through Xpress Door are considered onsite tickets and are subject to a transaction fee of 1.5% in Europe, 3% in the US, and 1% in Brazil. These fees are not visible to attendees.
In this article
Step 1: Create onsite tickets
To sell tickets through Xpress Door, you first need to create onsite tickets for your event.
Step 1: Log in to Backstage > Ticketing and open your event.
Step 2: Go to the Tickets tab, click Add ticket and select Onsite ticket as the ticket type.
Step 3: Fill in the ticket name, quantity, and price.
💡 Under Advanced options > Visibility restriction, Xpress Door and Backstage app are automatically enabled for onsite tickets.
This means the same ticket can be sold through both channels at the same time, with both drawing from the same inventory.
Step 4: Click Save Ticket. Your ticket is now available for Xpress Door.
⚠️ Bundle tickets are not supported on Xpress Door. If your ticket is part of a bundle, it will not appear in the Xpress Door checkout.
💡 Once your event is published, you can also create onsite tickets directly from Backstage app. Go to the Ticketing tab, then tap the icon in the bottom-right corner of the screen.
Step 2: Get your Xpress Door QR code
The Xpress Door QR code is what fans scan at the door to access your tickets. Print it out or display it on a screen at the door.
Step 1: Log in Backstage, go to Onsite Operation > Xpress Door.
Step 2: Download the QR code. Print it or display it on a screen at your event entrance.
💡 Each QR code is tied to your workspace, not to a specific event. When a fans scan it, they are taken to a page where all your upcoming events are listed or directly to your event if only one is starting within 6 hours.
Find Xpress Door orders
Orders placed through Xpress Door appear in your orders list. To find them:
- Log in to Backstage and select your event.
- Go to the Orders tab.
- Look for orders tagged Onsite.
- Download your order report and filter the UTM source column by
door-checkout.
💡 Fans contact details (email and phone number) collected at checkout are automatically added to your contact list.
