If you expect to sell tickets at the door, you can print a batch of onsite tickets in advance from the Backstage app. This way, your tickets are ready before doors open and can be handed to attendees quickly during busy periods.
💡 You need to select at least 20 tickets to print them in advance. Any unused pre-printed tickets can be canceled after the event. For smaller quantities, you can print tickets individually when you sell them.
In this article
Before you start
The Backstage app is compatible with the following Star Micronics printers:
- mPOP Drawer: printer with an integrated cash drawer.
- mC-Print2: compact receipt printer.
- mC-Label3: receipt and label printer.
Before printing tickets, make sure your printer is connected to the Backstage app.
Connect your printer
Step 1: Open the Backstage app and select your event.
Step 2: Tap the Settings icon in the top-right corner.
Step 3: Tap Printer.
Step 4: Choose how you want to connect your printer:
- Bluetooth: for a wireless connection. Open your phone’s Bluetooth settings, find your printer in the list of available devices, then connect your phone to it.
- USB: if your printer is connected directly to your device with a compatible cable or adapter.
Once connected, your printer is ready to use and will appear on the Printer page.
💡 We recommend printing a test ticket before doors open to make sure everything is working correctly.
Print onsite tickets in advance
Once your printer is connected, you can prepare your tickets before attendees arrive.
Step 1: Open the Point of Sale module.
Step 2: Select the onsite ticket price you want to print, then choose the number of tickets.
💡 You need to select at least 20 tickets to print them in advance. Any unused pre-printed tickets can be canceled after the event.
Step 3: Tap Pre-print at the bottom of the screen.
Your tickets will be printed and ready to hand out when attendees purchase them at the door.
Cancel unused tickets
If you have pre-printed tickets left at the end of your event, make sure to cancel them so they are not counted as sold tickets.
From the Point of Sale module, open your onsite sales report at the bottom of the screen > tap Cancel unused tickets.
Only tickets that were pre-printed but not checked-in will be cancelled.
